Citizen's First Campaign on Drinking Water and Sanitation Accountability

Overview and Objectives

Citizen first campaign was started in the year 2010 with a notion of creating a vivacious citizens platform which can guide, monitor and represent the urban services issues at community level. Realizing the verity that government's commitment towards various interventions and strategies may not be adequate enough to deal with the issues in the long term. In order to ensure equity and equitable provisioning of citizens basic services, promoting competition, efficiency and improving effective service delivery. Several unforgettable and distressing instances such as drinking water quality related deaths in 2008, resulted to aim in addressing the major issues on water supply, sanitation and school sanitation by prioritizing these issues it initiated intervening in resolving other community issues which would benefit to attain sustainable livelihoods. The community based platform to address the issues, interacting with people and involving people participation through Basti Vikas Manch and interface with government to resolve the problem. It aimed to influence government system to bring in greater transparency, accountability and public participation in government decision making processes through social dialogue and capacity building. Research and data analysis coupled with various advocacies and lobbying tools was used to bring in the concept of CITIZEN FIRST.

There are two primary objectives of intervention. First objective is to strengthen the citizen's platform. In order to do the same, social dialogue and capacity building is enabled for its members in the existing intervention area so that they can become completely self-reliant in terms of analyzing situation and interfacing with different stakeholders. At the same time, in order to increase collective strength (which will increase effectiveness of different interfaces), dialogue and capacity building on WASH issues will to reach the community people and create awareness which extend to generate sustainable communities which could revolt on their issue. Second objective will be to activate government's WASH related service delivery to ensure access to WASH in all the schools, Anganwadis and other public institutions. Basti Vikas Manch's will be empowered by intensive engagement on providing technical inputs. It is envisaged that leadership/volunteer base created to take the lead in addressing the solution by them. The project succeeded in bringing a sense of ownership among the communities to carry out operation & management of the existing WASH infrastructure and personal hygiene behavior. The project targets of creating a vibrant citizen's platform which can monitor water, sanitation and hygiene situation in Hyderabad on its own and can interface with government for solution of those. However, past intervention has given the confidence that solution to water, sanitation and hygiene problems in Hyderabad is possible with wide participation, increased availability of information, awareness and empowerment of poor people.

Project Details

Project Team

Dr.Amit Pandey
Project Adviser-CF

Dr.Aditya Bastola
Senior Fellow

Mr.Byjesh Kattarkandi
Project Coordinator

Ms.Shalini Majoju
IEC Officer

Mr.Jevala Sudheer Kumar
Project officer

Mr.Sayed Faruq
Field Coordinator

Mr.Munawar Chand
Cluster Coordinator

Ms.Katukuri Saroja
Community Mobiliser

Ms.Anthony Mary
Community Mobiliser

Ms.G. Jyothi
Community Mobiliser


Our Address
B - 87, 3rd Avenue, Sainikpuri,
Secunderabad - 500 094,
Telangana, India
+91 40 27116721


  • Water Policy & Governance
  • Periurban Water Security
  • Climate Change and Water
  • Water and Gender
  • Water, Sanitation and Hygiene
  • Water Quality

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