Citizen's First Campaign for Water Supply and Sanitation Accountability Phase I and II

04/01/2013 - 03/31/2018

The emphasis on decentralization has taken place concurrently with rapid urban population growth in India. However, many local government agencies have successfully shifted their new responsibilities to civil society groups, without changing the status quo in service delivery to marginalized groups (Rout 2014). Providing basic amenities like sanitation, safe water supply at affordable rates remains a huge challenge in the coming years as the urban population is constantly growing. Rapidly growing metropolises such as Hyderabad has nearly doubled its population in the last two decades to over a 10 million in 2016, with about a third of these living in slums. The lessons from citizen initiatives such as the Citizens First Campaign on Water Supply and Sanitation Accountability are valuable for meeting the real challenges of providing quality WASH and other civic amenities to all the citizens who contribute to making Hyderabad a globally competitive city.


Citizen's First Campaign on Drinking Water and Sanitation Accountability - Scaling pilots at City level: Phase-I & II


Access to safe drinking water and sanitation is a basic human right. In urban areas, the economically backward section of the population living in squalid condition excluded from the basic amenities. Many initiatives were underway to bring about the much needed change which ensures that the urban poor live a dignified life with access to their basic right to life. To that end, SaciWATERs, launched :- Citizens First Campaign on Drinking Water and Sanitation Accountability - Scaling pilots at City level. The main objectives of the campaign were to reach out in slum areas to promote awareness around water rights and sanitation through capacity building and awareness on need and importance for behavioral changes through community platform Basti Vikas Manch. Through this initiative scaling up (from 3 wards to 10 wards) was targeted wherein there is vertical and horizontal expansion of the slum development platform.


The outcomes of the Phase-I of the campaign, led to active public participation and transparency in governments decision making processes, increased awareness level and empowerment of poor people. Furthermore, it paved a way for implementing Phase II of the campaign which aimed to strengthen the Basti Vikas Manch. To that, the activities were divided into five parts parts: Research and knowledge; capacity building; school children and management; pilot implementation; documentation and reporting.

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